Application Maintenance

Venitesoft Technologies has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:

  • Requests management
  • Management of incidents
  • Processing of requests
  • Work around
  • Resolution
  • Root cause analysis